The shoes arrived in the wrong size again. "Can I get a refund for this order?" I typed. The chat agent replied within a minute.
I needed it before the weekend trip. "How long does delivery take to my area?" I asked. They said two business days, maybe three.
Three days passed and the box never showed. "My package hasn't arrived yet," I wrote to support. They sent a new tracking link.
The checkout page was missing one option. "Do you offer free returns?" I asked first. They did, within thirty days.
The status bar sat on "shipped" for days. "When will my order actually arrive?" I asked. They promised an update by tonight.