People were starting to crowd and panic. "Everyone stay calm, help is coming," I said. My steady voice settled the group a little.
A man had slipped on the wet stairs. "We need a first-aid kit, quick!" I called out. Someone ran to grab one from the desk.
Sparks shot out from the broken outlet. "Get back, everyone!" I shouted. People stepped away just in time.
The man on the ground needed real help fast. "Does anyone know first aid?" I shouted. A nurse pushed through the crowd at once.
The operator asked me to describe the problem. "Please hurry — it's an emergency," I said. They dispatched a unit right away.